Fresh Management Solutions understands that we have a responsibility to protect and respect personal data and privacy. This Privacy Notice explains what personal data we collect, how it’s used, stored and the reasons it may need to be disclosed to others.
Fresh Management Solutions Ltd is committed to the principles of data protection. This commitment is good management practice and makes sound business sense: the benefits for the company include legal compliance and positive relations with external stakeholders such as clients, learners and suppliers.
The EU has introduced the General Data Protection Regulation (or “GDPR”). The GDPR has brought a huge change to the way personal data is protected throughout Europe (from 25th May 2018).
This Privacy Notice takes effect from the 1 December 2018. It is subject to change, so please check our website https://www.freshmanagementsolutions.co.uk/ on a regular basis for any further changes.
WHO ARE WE
Fresh Management Solutions Ltd is a learning provider and consultancy. We help individuals and people in businesses, charities, social enterprises and support agencies to know more, achieve together and work smarter. We provide leadership and management development programmes under our Learn, Love, Look ahead brand.
Fresh Management Solutions is both a data controller and data processor depending on circumstances. We are a data controller when we collect and keep a record of your data in order to provide our services. We are a data processor when we process the data.
In what capacity will we hold personal information about you?
During the course of providing services, we compile and hold certain personal information about living and deceased individuals for the purposes of delivering training courses and programmes, coaching and mentoring services, consultancy and business advice services, seminar and event, and marketing.
This may include personal information about current and past employees, clients, the family and/or partners of clients, suppliers and others with whom we communicate, and other third parties.
WHAT PERSONAL DATA WE COLLECT
Fresh Management Solutions may collect, store, and use the following types of personal information:
HOW IS YOUR PERSONAL INFORMATION COLLECTED?
We use different methods to collect personal information from and about you.
Directly from you: Typically, the personal information that we collect about you will be the personal information that is input onto the website or provided in face-to-face meetings either in person or online. In some instances, however, it could be provided in other electronic formats, on application forms, or in other communications which may be in writing, by telephone, via the internet or by any other means.
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data for the purposes for which it was collected. Your personal data may be shared with any Fresh Management Solutions employee or associate as is reasonable and necessary for the purposes identified in this document.
Fresh Management Solutions will use data to:
On rare occasions, we may need to use your data for other reasons. In this case, we will notify you, explain why we are doing this, and tell you the legal basis which allows us to do so.
We may need to use your data:
Wherever possible and practical we will anonymise personal data, for example survey results. In this case, it can no longer be associated with, or used to identify, an individual.
WHO DO WE SHARE YOUR INFORMATION WITH?
We sometimes use a range of organisations to help deliver our services to you. Where we have these arrangements we take measures to satisfy ourselves that the organisations are reputable, trustworthy and comply with data protection law.
Fresh Management Solutions will act as a Data Controller for the personal data that third-party services share with us.
Fresh Management Solutions may share statistical data with third parties, but no information from which individuals can be identified. We will not, without your consent, supply your personal information to third parties for direct marketing.
Fresh Management Solutions uses a range of measures to protect the security of your data and prevent unauthorised access, loss, misuse or inappropriate alteration of your data.
We have put in place reasonable physical, electronic and managerial procedures to safeguard and secure personal data. For example, we use:
We have procedures to deal with a suspected data security breach, which may include notifying you and the Information Commissioner’s Office where we are legally required to do so.
We will retain your personal information (including printed and electronic documents) for only as long as necessary to fulfil the purposes for which we collected it, and to fulfil legal, accounting, employment, and reporting requirements.
Your personal data stored by Fresh Management Solutions will be anonymised or deleted at the point retention expires.
Any information we have collected that we may use for marketing purposes (and for which you have given explicit consent) will be kept with us you until you notify us that you no longer wish us to hold the data.
Fresh Management Solutions has a duty to keep all the information we hold about you up-to-date in line with any amendments you tell us of. As such, please keep us informed of any changes to your personal information by contacting us.
GDPR gives you greater control over your data held by Fresh Management Solutions.
You should note that restricted data remains stored (but not erased) and may be restricted only for a limited time period.
We cannot request reasons for your objection to direct marketing.
This data may still be stored, and not erased.
This excludes information stored on paper-based files.
You may express your rights, in writing or verbally, by addressing your request to the us, by:
Providing an additional, appropriate security measure, we may need identification or other information to confirm who you are. This will clarify your right to access the data and exercise your rights and avoid incorrect disclosures.
Valid forms of identification may include a passport, driving licence or birth certificate.
Fresh Management Solutions will respond to your request within one calendar month. Normally, no fee will be charged unless the request is excessive.
If we are unable to fulfil your request (for example, a legal obligation), or need to take longer to process your request, we will explain why.
RIGHT TO WITHDRAW CONSENT
Occasionally, we may obtain your consent to collect and process your personal data for a specific purpose.
You have the right to withdraw your consent at any time by contacting us (see Changes to this Notice, below).
After Fresh Management Solutions receives notification that you have withdrawn consent, we will no longer process your information for the stated purpose(s). There may be exceptions where we have another legitimate, lawful basis for doing so, which we will inform you of.
REPORT A CONCERN
If you have a concern about the way your personal information has been handled, complaints can be reported directly to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, at:
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone 0303 123 1113
Further information is available online at www.ico.org.uk
CHANGES TO THIS NOTICE
Fresh Management Solutions reserves the right to update and amend this Privacy Notice at any time.
The company recognises that the implementation of this policy is the responsibility of everyone. We will keep employees informed about their data protection roles and responsibilities.
This policy and its practice will be monitored and evaluated annually to ensure its effectiveness.
Maurice McCartney, Director
Who we are
Our website address is: https://www.learnlovelookahead.com/
Learnlovelookahead.com is a trading name of Fresh Management Solutions Ltd.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.